Passion about guiding students on the pathway to engagement and success is the core of Relational Retention.
Innovative solutions that help your school develop an effective Early Alert process.
Providing colleges and universities with solutions that reinforce a culture of student care.
With our background in higher education, we are committed to making student success possible.
Pharos Retention software provides a powerful combination of student success and retention tools. Our patented approach will deliver increased retention rates, improved team efficiency, campus connectedness, along with measurable outcomes.
Today, Student Success at your institution demands a balance of efficient processes and intuitive technology to empower your team and deliver results. Pharos was created by a team just like yours. We understand the challenges that are inherent in identifying and managing at-risk cohorts. We know the importance relationships have in improving student success. Our tools are designed to enhance your work and give you exactly what you need to be successful.
We know you want to spend your time with your students and Pharos Resources has created a powerful combination of tools to help you do just that. Minimize time-consuming administrative tasks like looking up data, creating case notes, coordinating schedules, and measuring your work. Your relationships with your students are key to their success. Let us help you spend more time on your meaningful work.
I appreciate how Rachel Elam makes me feel like I am her only client. I have yet to leave a message, and the response time to any question or concern I have is remarkable.
Quick, courteous response that resolved my particular issue.
Rachel has been a pleasure to work with every time we have ever had a technical issue. She has always been professional, prompt, and friendly as well as effective at getting the issues resolved. Thanks!
Thanks so much for your quick response. I appreciate it!
Rachel is amazing as always.
Very smooth and helpful support. Greatly appreciated.
You all are always so quick and responsive--really appreciate the great assistance!
Rachel responded to my inquiry immediately and addressed all the issues I was experiencing. She explained each issue in great detail and have been extremely patient and helpful. Thank you, Rachel!
Rachel's response was very quick and helpful with step by step directions on what I needed. Very pleased as usual.
Rachel Elam is always great to work with.
Pharos 360 does the best job of assisting us to detect, monitor and serve students of anything i have seen.
As always, y'all rock. There's no finer support in all the land. :)
Pharos support has always been prompt and accurate.
...It was a pleasure working with you guys. Your support team is one of the best out there and has allowed us at Wesley to implement the Lantern system for our campus. I can personally add that I was able to learn additional skills working with your team from the start of implementation and for that, I’m grateful.
One of the distinctive marks of a university like ACU is its attention to the individual student. Particularly with first-year students, it is critical that we have an early detection system in place to identify struggling students as soon as possible so that we can give them the assistance they need. Pharos 360 does the best job of assisting us to detect, monitor and serve students of anything I have seen.
Support is awesome! Very quick and professional!
Very timely assistance. Very much appreciated.
Response was quick and resolution was quicker. Love it!
Rachel is awesome to work with. She is very responsive and, goes above and beyond to help us out.
The response was quick and thorough. Thanks for your good work.
Very helpful and quick response. Thanks so much for your help.
A one-stop shop for all important student academic information, communication access and recording space for timely and effective advising.
Excellent communication. Resolved our issue and helped us understand how to handle in the future.
We specifically chose Pharos 360 over other early alert systems because of how easy it would be to implement at our university with faculty, staff, students, and parents across the board.
It was very timely! I believe they corrected the issue within the hour!! Thank you!
Your staff is consistently timely, thoughtful and creative in resolving any questions or reviewing future projects we are considering. I am thankful that I can come to your team with questions no matter how little, silly or large, and they are consistently helpful and kind.
Great as always...
Rachel was very attentive in addressing our needs and following up with me on my problem.
The team at Pharos make my life much easier here at Wesley. And, I know we're truly making a difference to so many students.
Pharos support was very helpful.
Clear and always prompt!
We were very pleased with the response to the ticket. Rachel responded quickly in getting back to us. She had an interim solution in place the same day and had worked out the complete fix by the next day. Nice job, Rachel!
BC could not ask for better service.
I am so pleased with the help I receive from Customer Support. They are so quick to respond and find an answer to my question. They value our questions and feedback and are constantly working to make Pharos as helpful and useful as possible. We LOVE it!
Excellent and timely response.
I appreciate the pro-active effort, along with the very clear concise communication style. Rachel does a great job.
Pharos does an excellent job of monitoring our nightly uploads and communicating the errors in a timely manner. Sure makes my job easier!!!
Rachel is simply awesome to work with. She is extremely helpful and a great resource for us.
Thanks for the excellent support!!
Excellent, accurate help, kind manner, just the right amount of friendliness, great to deal with a dedicated vendor.