Council for Christian Colleges & Universities


We were pleased to present Retention Intelligence to the Council for Christian Colleges and Universities (CCCU) member institutions last week. It was a great turn out! Thank you to everyone who participated and a very special thanks to the staff of CCCU for helping us put it on. We highly value Christian higher education, so it was a huge blessing for us to share our passion with these schools.

Sessions included the following information:

Session I:

Do you have Retention Intelligence? We established a basic understanding of what retention intelligence is and how it can change your campus. We covered the importance of knowing as much you can about your students so that you can quickly identifying those who are most at-risk and provide the best support for them, as well as, the specific kind of resources and intervention that students need. Institutions learned how to become more effective in supporting students by focusing on enhancing the most crucial support services and establishing new partnerships and practices. We explored the appropriate role of technology, either as the primary resource for retention or as an effective tool in a systemic and comprehensive approach, in supporting and empowering the greatest resource on campuses—people. Finally, we presented information that shows when you provide students with meaningful relationships and well-timed interventions, you can ensure that they overcome challenges and persist through to graduation.

Session II:

Assess your Campus During this time, we helped participants assess what is currently happening on their campus in relation to retention. Participants analyzed campus practice, technology and services that help them identify and manage at-risk students. They also pinpointed strengths and weakness in each of their targeted programs. Questions supplied provided insight on factors such as, what student population their retention efforts are currently serving, the Retention Impact and quality rating for each service, and how those services relate to the greater retention vision set by the President. We provided resources to help campuses prioritize which campus practices, technology and services need to be addressed immediately.

Session III:

Tools and Best Practices that can Change your Campus Today In this session, we presented some of the tools that we have found most helpful to identifying, assessing and improving processes and plans on campuses. Participants were exposed briefly to the following tools: Early Alert, Service Blueprinting, SERV*OR and Pharos 360. The presentation also included a discussion and specific examples of innovative and creative practices that have been successfully implemented on campuses in the areas of retention, at-risk populations, and student support. We presented some best practices where technology and human intelligence are connected and complimentary. And finally, we empowered participants to think about how they can adapt their practices to fit within the systems they have on their campuses as soon as possible.

Please contact for information about Retention Intelligence or request a demo.

About Rachel Phillips-Buck

Rachel Phillips-Buck is the Vice President and a Senior Consultant at Pharos Resources. She works closely with clients to create and coordinate best retention practices on their campuses. She has worked with Pharos 360 since 2006, helping to develop and implement this early alert system on campuses throughout the United States. Prior to her work with Pharos Resources, she worked as a career counselor at Abilene Christian University. She taught the Career and Life Planning Class, and created and delivered the “D!scovery for Deciding” program, a five-week program that helps students choose, confirm and focus his/her major. Rachel is a Licensed Professional Counselor, and approaches all of her work with Pharos Resources with a perspective informed by her training in Systems Theory. Rachel received a BS in Psychology and a Masters in Marriage and Family Therapy from ACU.

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