I am so pleased with the help I receive from Customer Support. They are so quick to respond and find an answer to my question. They value our questions and feedback and are constantly working to make Pharos as helpful and useful as possible. We LOVE it!
I have always been satisfied and impressed with the level of service and support that has been provided to me by Rachel E. and the other members of the Pharos team. Thank you!
The customer support services have always been very responsive to any questions or concerns I have had and have contacted me in a timely fashion.
It was very timely! I believe they corrected the issue within the hour!! Thank you!
I appreciate how Rachel Elam makes me feel like I am her only client. I have yet to leave a message, and the response time to any question or concern I have is remarkable....
Pharos support has always been prompt and accurate.
I appreciate the pro-active effort, along with the very clear concise communication style. Rachel does a great job.
Pharos does an excellent job of monitoring our nightly uploads and communicating the errors in a timely manner. Sure makes my job easier!!!
The response was quick and thorough. Thanks for your good work.
Rachel responded to my inquiry immediately and addressed all the issues I was experiencing. She explained each issue in great detail and have been extremely patient and helpful. Thank you, Rachel!
I had a very good phone conversation with Rachel yesterday. It was very helpful in not only solving some problems, but in learning more about the program.
Great as always...
Your staff is consistently timely, thoughtful and creative in resolving any questions or reviewing future projects we are considering. I am thankful that I can come to your team with questions no matter how little, silly or large, and they are consistently helpful and kind.
Rachel was very attentive in addressing our needs and following up with me on my problem.
BC could not ask for better service.
Rachel Elam is always great to work with.
Support is awesome! Very quick and professional!
Quick, courteous response that resolved my particular issue.
Rachel's response was very quick and helpful with step by step directions on what I needed. Very pleased as usual.
Clear and always prompt!
Very helpful and quick response. Thanks so much for your help.
You all are always so quick and responsive--really appreciate the great assistance!
Thanks so much for your quick response. I appreciate it!
Response was quick and resolution was quicker. Love it!
The team at Pharos make my life much easier here at Wesley. And, I know we're truly making a difference to so many students.
Excellent, accurate help, kind manner, just the right amount of friendliness, great to deal with a dedicated vendor.
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