We’ll help you develop and enhance the essential components of an effective, next-generation student support system.
The response was quick and thorough. Thanks for your good work.
You all are always so quick and responsive--really appreciate the great assistance!
Response was quick and resolution was quicker. Love it!
Clear and always prompt!
Thanks for the excellent support!!
Your staff is consistently timely, thoughtful and creative in resolving any questions or reviewing future projects we are considering. I am thankful that I can come to your team with questions no matter how little, silly or large, and they are consistently helpful and kind.
Rachel Elam is always great to work with.
Very helpful and quick response. Thanks so much for your help.
I am so pleased with the help I receive from Customer Support. They are so quick to respond and find an answer to my question. They value our questions and feedback and are constantly working to make Pharos as helpful and useful as possible. We LOVE it!
Excellent communication. Resolved our issue and helped us understand how to handle in the future.
We were very pleased with the response to the ticket. Rachel responded quickly in getting back to us. She had an interim solution in place the same day and had worked out the complete fix by the next day. Nice job, Rachel!
I appreciate the pro-active effort, along with the very clear concise communication style. Rachel does a great job.
Rachel's response was very quick and helpful with step by step directions on what I needed. Very pleased as usual.
BC could not ask for better service.
The ability to know about students earlier in the semester has been an integral piece of our retention efforts. We continue to discover new ways we can utilize Pharos 360 to link offices across campus and address retention issues at ACU. Pharos 360 is a helpful tool to improve communication. Several offices can work together in collaboration.
Rachel responded to my inquiry immediately and addressed all the issues I was experiencing. She explained each issue in great detail and have been extremely patient and helpful. Thank you, Rachel!
Quick, courteous response that resolved my particular issue.
To me, SOS just works. It's a caring resource to refer students who miss too much class, appear despondent, reveal family problems, and present other such obstacles to their academic and personal success. As a professor, I don't always have the schedule or training to respond as I'd like to students I care about, and that's where SOS serves our campus so well.
Rachel was very attentive in addressing our needs and following up with me on my problem.
A one-stop shop for all important student academic information, communication access and recording space for timely and effective advising.
I have always been satisfied and impressed with the level of service and support that has been provided to me by Rachel E. and the other members of the Pharos team. Thank you!
Before we started using Pharos 360 there was a gap in managing all of the case files and referrals. It allows one person to manage many more cases than would be possible to maintain alone. It is just the perfect fit for managing all types of referrals
Rachel is amazing as always.
Pharos support was very helpful.
Rachel is awesome to work with. She is very responsive and, goes above and beyond to help us out.
I appreciate how Rachel Elam makes me feel like I am her only client. I have yet to leave a message, and the response time to any question or concern I have is remarkable....
With Pharos 360 we are able to manage all materials related to a student’s issue in one secure location and we are also able to track progress with each student. Pharos 360 is a secure place to hold files within FERPA guidelines. I feel comfortable securing my files with Pharos 360.
Support is awesome! Very quick and professional!
As always, y'all rock. There's no finer support in all the land. :)
Very timely assistance. Very much appreciated.
It was very timely! I believe they corrected the issue within the hour!! Thank you!
...It was a pleasure working with you guys. Your support team is one of the best out there and has allowed us at Wesley to implement the Lantern system for our campus. I can personally add that I was able to learn additional skills working with your team from the start of implementation and for that, I’m grateful.
Very smooth and helpful support. Greatly appreciated.
The team at Pharos make my life much easier here at Wesley. And, I know we're truly making a difference to so many students.
Excellent and timely response.
We specifically chose Pharos 360 over other early alert systems because of how easy it would be to implement at our university with faculty, staff, students, and parents across the board.
Rachel has been a pleasure to work with every time we have ever had a technical issue. She has always been professional, prompt, and friendly as well as effective at getting the issues resolved. Thanks!
I love the support that comes from Pharos. Absolutely exceptional! Thank you!
Great as always...
Thanks so much for your quick response. I appreciate it!
I had a very good phone conversation with Rachel yesterday. It was very helpful in not only solving some problems, but in learning more about the program.
Excellent, accurate help, kind manner, just the right amount of friendliness, great to deal with a dedicated vendor.
Pharos support has always been prompt and accurate.
Pharos 360 is the most comprehensive program I have observed both in higher education administration over the past 50 years and as an advocate for helping at-risk students as a member of the Texas Legislature for 20 years (1986-2006). The Pharos 360 program has been an invaluable asset to Abilene Christian University and is the solution for faculty, staff, students and parents to stay interconnected in a vital and yet privacy-respected manner.
Rachel is simply awesome to work with. She is extremely helpful and a great resource for us.
Pharos does an excellent job of monitoring our nightly uploads and communicating the errors in a timely manner. Sure makes my job easier!!!
One of the distinctive marks of a university like ACU is its attention to the individual student. Particularly with first-year students, it is critical that we have an early detection system in place to identify struggling students as soon as possible so that we can give them the assistance they need. Pharos 360 does the best job of assisting us to detect, monitor and serve students of anything I have seen.
The customer support services have always been very responsive to any questions or concerns I have had and have contacted me in a timely fashion.
It's easy to start working with us and integrating Pharos solutions on your campus. We provide support and resources to a wide variety of campus partners from administration to faculty.
Pharos Retention software provides a powerful combination of student success and retention tools. Our patented approach will deliver increased retention rates, improved team efficiency, campus connectedness, along with measurable outcomes.
Today, Student Success at your institution demands a balance of efficient processes and intuitive technology to empower your team and deliver results. Pharos was created by a team just like yours. We understand the challenges that are inherent in identifying and managing at-risk cohorts. We know the importance relationships have in improving student success. Our tools are designed to enhance your work and give you exactly what you need to be successful.
We know you want to spend your time with your students, and Pharos Resources has created a powerful combination of tools to help you do just that. Minimize time-consuming administrative tasks like looking up data, creating case notes, coordinating schedules and measuring your work. Your relationships with your students are key to their success- let us help you spend more time on your meaningful work.
Pharos provides technical support, training and resources for your campus. Once core implementation is completed, minimal assistance and maintenance is required from the campus’s IT team.
We provide an easy-to-use interface, with added tools to view rosters and quickly submit information your support team.