I had a very good phone conversation with Rachel yesterday. It was very helpful in not only solving some problems, but in learning more about the program.
I appreciate the pro-active effort, along with the very clear concise communication style. Rachel does a great job.
Rachel was very attentive in addressing our needs and following up with me on my problem.
I am so pleased with the help I receive from Customer Support. They are so quick to respond and find an answer to my question. They value our questions and feedback and are constantly working to make Pharos as helpful and useful as possible. We LOVE it!
I appreciate how Rachel Elam makes me feel like I am her only client. I have yet to leave a message, and the response time to any question or concern I have is remarkable....
Great as always...
The ability to know about students earlier in the semester has been an integral piece of our retention efforts. We continue to discover new ways we can utilize Pharos 360 to link offices across campus and address retention issues at ACU. Pharos 360 is a helpful tool to improve communication. Several offices can work together in collaboration.
Quick, courteous response that resolved my particular issue.
Support is awesome! Very quick and professional!
We specifically chose Pharos 360 over other early alert systems because of how easy it would be to implement at our university with faculty, staff, students, and parents across the board.
Excellent and timely response.
Clear and always prompt!
Pharos support was very helpful.
...It was a pleasure working with you guys. Your support team is one of the best out there and has allowed us at Wesley to implement the Lantern system for our campus. I can personally add that I was able to learn additional skills working with your team from the start of implementation and for that, I’m grateful.
Rachel is amazing as always.
BC could not ask for better service.
You all are always so quick and responsive--really appreciate the great assistance!
Very timely assistance. Very much appreciated.
Rachel has been a pleasure to work with every time we have ever had a technical issue. She has always been professional, prompt, and friendly as well as effective at getting the issues resolved. Thanks!
Pharos does an excellent job of monitoring our nightly uploads and communicating the errors in a timely manner. Sure makes my job easier!!!
Pharos 360 is the most comprehensive program I have observed both in higher education administration over the past 50 years and as an advocate for helping at-risk students as a member of the Texas Legislature for 20 years (1986-2006). The Pharos 360 program has been an invaluable asset to Abilene Christian University and is the solution for faculty, staff, students and parents to stay interconnected in a vital and yet privacy-respected manner.
Thanks for the excellent support!!
Pharos support has always been prompt and accurate.
To me, SOS just works. It's a caring resource to refer students who miss too much class, appear despondent, reveal family problems, and present other such obstacles to their academic and personal success. As a professor, I don't always have the schedule or training to respond as I'd like to students I care about, and that's where SOS serves our campus so well.
Excellent communication. Resolved our issue and helped us understand how to handle in the future.
Excellent, accurate help, kind manner, just the right amount of friendliness, great to deal with a dedicated vendor.
The customer support services have always been very responsive to any questions or concerns I have had and have contacted me in a timely fashion.
A one-stop shop for all important student academic information, communication access and recording space for timely and effective advising.
It was very timely! I believe they corrected the issue within the hour!! Thank you!
Very helpful and quick response. Thanks so much for your help.
Before we started using Pharos 360 there was a gap in managing all of the case files and referrals. It allows one person to manage many more cases than would be possible to maintain alone. It is just the perfect fit for managing all types of referrals
Rachel is simply awesome to work with. She is extremely helpful and a great resource for us.
One of the distinctive marks of a university like ACU is its attention to the individual student. Particularly with first-year students, it is critical that we have an early detection system in place to identify struggling students as soon as possible so that we can give them the assistance they need. Pharos 360 does the best job of assisting us to detect, monitor and serve students of anything I have seen.
As always, y'all rock. There's no finer support in all the land. :)
Your staff is consistently timely, thoughtful and creative in resolving any questions or reviewing future projects we are considering. I am thankful that I can come to your team with questions no matter how little, silly or large, and they are consistently helpful and kind.
Response was quick and resolution was quicker. Love it!
The response was quick and thorough. Thanks for your good work.
Rachel is awesome to work with. She is very responsive and, goes above and beyond to help us out.
With Pharos 360 we are able to manage all materials related to a student’s issue in one secure location and we are also able to track progress with each student. Pharos 360 is a secure place to hold files within FERPA guidelines. I feel comfortable securing my files with Pharos 360.
I have always been satisfied and impressed with the level of service and support that has been provided to me by Rachel E. and the other members of the Pharos team. Thank you!
We were very pleased with the response to the ticket. Rachel responded quickly in getting back to us. She had an interim solution in place the same day and had worked out the complete fix by the next day. Nice job, Rachel!
The team at Pharos make my life much easier here at Wesley. And, I know we're truly making a difference to so many students.
Thanks so much for your quick response. I appreciate it!
Rachel responded to my inquiry immediately and addressed all the issues I was experiencing. She explained each issue in great detail and have been extremely patient and helpful. Thank you, Rachel!
Rachel's response was very quick and helpful with step by step directions on what I needed. Very pleased as usual.
Very smooth and helpful support. Greatly appreciated.
I love the support that comes from Pharos. Absolutely exceptional! Thank you!
Rachel Elam is always great to work with.
Today, we would like to extend a special spotlight to Abilene Christian University. If you’ve had the pleasure of reading our story then you know that Pharos Resources had its humble beginning within this amazing University. Thanks to the incredible collaborative efforts of these outstanding professionals, the concept of Early Alert was revolutionized. And it all […]
When it comes to student care, we know that there’s more than one way to approach the issues. It’s all about being able to adapt the technology and discovering the best way to utilize it on your campus. That’s why we would like to extend a special recognition to Wheaton College for their incredibly unique […]
We would like to extend a special congratulations to Hardin-Simmons University for its record-breaking implementation time! Hardin-Simmons faculty were trained and began using our software in just two weeks, and not only have they readily adopted our software but they also improved their retention by 2% in just their first semester with Pharos.
Campuses often define retention as keeping students enrolled, but this simple definition doesn’t encompass all of the practices that help students persist in their goals. Retention should be focused on student support, which is why we want to thank The King’s College for their incredible efforts in achieving this goal!
When it comes to student retention, there is nothing more important than communication. Over the past three years, Emory & Henry College has done an amazing job improving their campus-wide communications and we want to recognize them for their incredible turnaround!